Refund Policy

1. Scope of This Policy

This Refund Policy applies to purchases made by Fresher users on the Prepado Platform. It covers the following plans:

• Single Simulation Plan — ₹20,000 (access to one role simulation).
• Double Simulation Plan — ₹28,000 (access to two role simulations).

For Company accounts, refund terms are not governed by this Policy. Companies must contact Prepado directly at team@prepado.in to discuss any refund or billing queries, which will be handled on a case-by-case basis.

2. The Job Discovery Period — Understanding Your Timeline

Upon purchase, every Fresher user enters a Job Discovery period of 60 calendar days. During this period, you explore available role simulations, complete your self-assessment, and select the simulation you wish to undertake.

The Job Discovery period is fixed at 60 calendar days from the date of purchase. If you do not select and commence a simulation within this 60-day window, your account will become inactive and no refund will be issued under any circumstances. The responsibility to utilise the platform within the allocated time rests solely with you.

3. Refund Schedule

Refunds are calculated as a percentage of the original purchase amount, based on the stage of your journey on the Platform at the time of your refund request. The schedule below applies to both the Single Simulation Plan and the Double Simulation Plan.

4. Refund Conditions — Detailed Breakdown

4.1 Full Refund — 100%

A full refund of the purchase amount is available if and only if all of the following conditions are met:

• You have purchased a plan on the Platform.
• You have not logged into the Platform after completing registration, OR you have logged in but have not commenced the self-assessment test.
• No activity has been recorded on your account beyond initial registration.

A 100% refund is the only instance in which the full purchase amount is returned. Once any activity is recorded on your account, this entitlement ceases.

4.2 Partial Refund — 55% (Day 1 to Day 14)

A refund of 55% of the original purchase amount is available if:

• Your refund request is submitted within the first 14 calendar days of your purchase date.
• You have not commenced any simulation on the Platform.

At this stage, Prepado has incurred costs in onboarding you to the Platform, providing access to Job Discovery resources, and maintaining your account. The remaining 45% is retained to cover these costs.

4.3 Partial Refund — 25% (Day 15 to Day 30)

A refund of 25% of the original purchase amount is available if:

• Your refund request is submitted between Day 15 and Day 30 of your purchase date (inclusive).
• You have not commenced any simulation on the Platform.

By this stage, a significant portion of the Job Discovery resources and platform access has been utilised. The 75% retention reflects the value of platform access provided during this period.

4.4 Partial Refund — 10% (Day 31 to Day 60)

A refund of 10% of the original purchase amount is available if:

• Your refund request is submitted between Day 31 and Day 60 of your purchase date (inclusive).
• You have not commenced any simulation on the Platform.

At this stage, you have had full access to the Platform and Job Discovery resources for over a month. The 10% refund is offered as a goodwill amount only. Prepado retains 90% of the purchase amount.

4.5 No Refund — Job Discovery Period Expired (After Day 60)

No Refund Available — Job Discovery Period Expired

If 60 calendar days have elapsed from your purchase date and you have not selected and commenced a simulation, your account will be marked as inactive.

No refund request will be entertained after the 60-day Job Discovery window has lapsed, regardless of the reason for non-use. Prepado provided full platform access for the entirety of the 60-day period. The responsibility to utilise this time rests solely with you.

No exceptions will be made to this rule.

4.6 No Refund — Simulation Started

No Refund Available — Simulation Commenced

Once you have started a simulation on the Prepado Platform, no refund will be issued under any circumstances whatsoever. This applies regardless of:

• How far into the simulation you are.
• Whether you completed the simulation or abandoned it.
• Your satisfaction with the simulation content or outcome.
• Any technical issues experienced during the simulation.

When a simulation is commenced, Prepado incurs costs from recruiting companies, screener evaluations, and platform infrastructure that cannot be recovered. This position is final and non-negotiable.

5. How to Request a Refund

To initiate a refund request, you must:

• Send an email to team@prepado.in from the email address registered to your Prepado account.
• Use the subject line: “Refund Request — [Your Registered Name] — [Date of Purchase]”.
• Include your registered email address, date of purchase, and the plan you purchased.
• State the reason for your refund request.

Prepado will review your request and respond within 3 working days of receipt, confirming eligibility and the applicable refund amount based on the schedule in Section 3.

6. Refund Processing Time

Once a refund is approved by Prepado, the refund amount will be credited back to the original payment method used at the time of purchase. Processing time: 5 to 7 working days from the date of approval.

Please note that while Prepado will process the refund within this window, the actual credit to your account may be subject to your bank's or payment gateway's processing timelines, which are outside Prepado's control.

7. Non-Refundable Circumstances — Summary

For absolute clarity, no refund shall be issued in any of the following circumstances:

• You have commenced a simulation, regardless of stage of completion.
• Your 60-day Job Discovery period has lapsed without you selecting a simulation.
• You have voluntarily deactivated or deleted your account after having used Platform features.
• Your account has been suspended or terminated due to a violation of Prepado's Terms and Conditions.
• You are a Company account holder — Company refunds are handled separately and exclusively on a case-by-case basis.
• The refund request is submitted after the applicable time window has closed.

8. Refunds on the Double Simulation Plan

For users who have purchased the Double Simulation Plan (₹28,000), the following additional rules apply:

• The refund schedule in Section 3 applies to the total purchase amount of ₹28,000.
• If one simulation has been started but the second has not, no refund is available for either simulation. Commencement of any simulation under the plan triggers the no-refund condition for the entire plan.
• Partial use of the plan (e.g., completing one simulation and not the second) does not entitle the user to a proportional refund.

9. Consumer Rights Under Indian Law

This Refund Policy has been drafted in compliance with the Consumer Protection Act, 2019 (India). As required under this Act, the terms of this Policy are disclosed clearly and prominently prior to purchase. By proceeding with a purchase, you confirm that you have read and accepted these terms.

In the event of a genuine dispute regarding a refund decision, you may raise a grievance with us at team@prepado.in. If the matter remains unresolved, you retain the right to approach the appropriate Consumer Disputes Redressal Forum under the Consumer Protection Act, 2019.

10. Amendments to This Policy

Prepado Solutions Private Limited reserves the right to amend this Refund Policy at any time. Any changes will be posted on the Platform and communicated to registered users via email. The Policy in effect at the time of your purchase will govern your refund rights in respect of that purchase.

11. Contact Us

For all refund requests, queries, or concerns relating to this Policy, please contact: